General FAQ

General FAQ

  • Trash Services - Net Zero GoalOpen or Close

    FAQ's regarding Trash and Recycling:

    What size trash cans will my home be provided?

    2 & 3 bedroom homes will receive one 65 gallon trash can and one 95 gallon recycle can.

    4 & 5 bedroom homes will receive one 95 gallon trash can and one 95 gallon recycle can.

    Parkway, Clarkdale and Town Center homes with centralized trash & recycling.

     

    I would like an additional trash can, will I be charged?

    As you know, a portion of your BAH includes an average utility component.  The only charge you may incur is if you choose to pay for an additional can. JBLM and Lewis-McChord Communities is really striving for everyone to recycle as much as possible to achieve Net Zero waste.

     

    What day will trash be picked up in my Neighborhood?

    Curbside Garbage Service

    Monday:              New Hillside, Madigan, Evergreen

    Tuesday:              Davis Hill, Broadmoor, Greenwood

    Wednesday:        McChord

    Thursday:            Beachwood, Beachwood II, Meriwether Landing, Eagleview

    Friday:                  Discovery, Clarkdale, Old Hillside, Town Center (town homes)

     

    Centralized Trash Containers Service

    Tuesday:              Parkway & Town Center

    Friday:                  Parkway & Clarkdale

     

    Recycling is picked up every other week on the same day as the garbage is picked up.

     

    Yard waste is picked up every other week on Wednesday opposite the week recycling is picked up.

     

    Holidays:  LeMay operates as normal on every holiday except Thanksgiving, Christmas, and New Year’s Day. On these weeks LeMay advances the schedule one day and picks up on Saturday of that week.

     

    Can I place an extra bag outside of my trash can on the day of pick up?  Will LeMay pick it up?

    No, you should not place extra bags of garbage outside of your trash container.  Should you choose to place items outside of the designated containers on the day of pick up Lemay will pick up the garbage left at the curb, however, you will be charged directly by LeMay.  

     

    Additional Services Available from LeMay or LMC:

     

    What do I do if I want to rent additional cans and how much are they?

    Additional cans can be rented directly from Lemay. 

     

    Call LeMay’s customer service team at 253-537-8687 or email them at cust2180@wasteconnections.com.

     

    Containers are delivered within 5 business days.

     

    The below charges are monthly costs:                                                                           

                    65 gallon can = $20.37 + 3.6% refuse tax $0.73Total Cost = $21.10

                    95 gallon can = $26.39 + 3.6% refuse tax $.95 Total Cost = $27.34

                    Recycle Can = Recycling can $6.01

                    Yard Waste Can = $5.53

                    All Prices are subject to change.

     
    What do we do if we have the need for bulk trash pickup?

    All residents will receive bulk trash pickup once per calendar year (January to December) and again at move out at no cost.  This can be coordinated easily by contacting your LMC Call Center at (253) 912-2150.  A notice of 2 business days is required and trash cannot be placed out on the curb until the day of the pick-up.

    Scheduled bulk pickups take place on Monday, Wednesday, and Friday.

     

    Are there items that LeMay will not pick up for bulk pickup?

     LeMay does not take items that can be taken to the recycle center for example, TV’s, or any other type of larger recyclable items.  Hazardous waste products are not accepted and larger furniture items that must be broken down will not be picked up if you have not taken those extra steps to break them down (couches, chairs and mattresses do not need to be broken down).  Lastly, LeMay will not accept appliances.  However, if you have appliances that need to be disposed of, you can contact the LMC Call Center and we will provide you with the options available to you.

     

    What if I want to pay for an out of cycle container or bulk trash pick-ups?

    This service is available to you.  Just call the LeMay customer service number to schedule a pick up.  LeMay will bill you directly.

     

                    LeMay Charges for special out of cycle pick-ups.                                                       

                                    65 gallon refuse container:         $15.82

                                    95 gallon refuse container:         $19.72

                                    95 gallon recycle container:        $11.92

                                    Twin mattress or box spring:      $6.72

                                    Full mattress or box spring:        $10.08

                                    Queen mattress or box spring:   $13.44

                                    King mattress or box spring:        $16.80

                                    Sofa:                                                   $20.16

                                    Loveseat:                                         $10.08

                                    Chair:                                                  $6.72

                                    Recliner:                                          $13.44

     

    These are typical items other items can be quoted over the phone as needed. These rates are subject to change.


    What are my options related to yard waste if I choose to maintain my own yard or have a fenced in back yard?

    All residents are encouraged to mulch their yards as part of our Net Zero program and waste reduction.  However, if you do wish to dispose of your yard clippings you can contact the LeMay customer service number to be set up for yard waste service.

     
    Is there a cost to the yard waste program?

     No, this service is an enhanced service and is available at no cost to our customers that have a fenced in back yard and those that choose to maintain their own yards.   

     Other Options:

     What are my options if LeMay won’t pick up my trash?

    A couple of local options are listed below.

    The landfill in Pierce County:      

    Pierce County Recycling, Composting, and Disposal Land Recovery Inc.

    17925 Meridian St E
    Puyallup, WA 98375

    253-847-7555

    www.lrilandfill.com

    Hours of Operation:        8:00am – 5:45pm Daily

    Closed on Christmas Day, Thanksgiving Day, and New Years Day

    Full Recycling Center, Yard Waste Disposal, and Solid Waste Disposal

     

    The landfill in Tacoma:

                    Tacoma City Landfill

                    3510 S. Mullen

                    Tacoma, WA 98407

                    253-591-5418

                    www.cityoftacoma.org

                    Hours of Operation:        8:00am –6pm Daily

    Closed on Fourth of July, Christmas Day, Thanksgiving Day, and New Year’s Day

    Full Recycling Center, Yard Waste Disposal, and Solid Waste Disposal

     

    We continue to explore other options for our residents and as they come available we will be letting residents know on Facebook.

     

    What about recycling?

    What about Glass recycling?  Is that going away for the residents of McChord?

    Curbside glass recycling service will no longer be offered to any residents.


    What other options do I have if I want to continue to recycle glass?

    Glass recycling is available at the recycle centers on base located on Lewis Main right behind the Commissary or at McChord Field Recycle Center located on South Gate Road.

     

    Is there a resource for Food Wastedisposal?

    No, food waste curbside recycling is not offered as part of this program. This material can be thrown into the garbage container. 

     

    Can I put hazardous waste in my trash can?

    No, those items should be taken directly to the JBLM Hazardous Waste Center for your safety and the protection of the environment.  Illegal dumping of hazardous waste can result in significant fines.

    Please dispose of waste responsibly.

     

    JBLM, Building 1210, Hazardous Waste Management
    Monday - Thursday 1300 - 1600 / Friday 1300 - 1530
    253-967-4786

     

     

    Are there any penalties?

    What will happen if I just leave trash on the curb when it isn’t a trash day?

    All trash must be in a container or marked for bulk pick up on the scheduled day for pick up.  Any other time a resident does not utilize the options available to them for trash removal; this will be considered a lease violation.  A $25 fine will be charged as well as the charges listed in the out of cycle pick up section located on page 2 under the additional services section and LMC will remove the trash.  Continual violations will result in lease termination.

     

    I heard there is a charge if something is put in to a recycle or yard waste can that shouldn’t be.  Is that true?

    This is true, contaminated recycling and yard waste cans are a violation of your lease agreement.  The contents will be considered trash and you may be charged for an additional trash can pick up.   Please follow all of the guidelines provided to you by LeMay for acceptable items in your cans to avoid these charges.

     

    What if I have a problem?

    What do I do if my trash can comes up missing or is broken?

    As part of this transition, LeMay will be marking all trash cans with a serial number that will be assigned to each home.  If you have a problem and your trash can is missing or is broken, you can contact LeMay directly for assistance.

     

    What is the LeMay customer service Number?

    The LeMay customer service team can be reached at 253-537-8687 or email them atcust2180@wasteconnections.com.

     

    Who do I contact if LeMay is unable to answer my questions?

    You can also contact the LMC Call Center and they can assist you or direct you to your neighborhood office if necessary.  They can be reached at (253) 912-2150.

      

  • Who is Lewis-McChord Communities?Open or Close

    Lewis-McChord Family Housing is participating in the Residential Communities Initiative Program being conducted by the Departments of the Army and Air Force. The Army and Air Force have chosen a management and development partner from the private sector, Equity Residential Management, L.L.C., to manage the existing Lewis-McChord family housing, to build new housing, renovate existing housing, and demolish and rebuild existing housing in other areas.

  • What is the vision for Lewis-McChord Communities?Open or Close

    The vision is to transform the existing military housing areas into planned and integrated residential communities that foster a high quality of life, while preserving the existing military culture of Lewis-McChord.

  • Who is RCI?Open or Close

    RCI is the essential element in solving the Army's family housing problems, i.e., conditions and deficits, and we are committed and on track to making our Army installations safe, attractive, and modern places for our Soldiers and their families to live. The RCI program is comprised of 44 installations (combined into 34 projects); over 85,000 homes - 98% of Army's family housing inventory in the U.S.  For more information about RCI visit www.rci.army.mil.

  • What ranks will I live near?Open or Close

    Here at JBLM, housing is separated by rank bands. You will be offered the opportunity to apply for housing areas which have housing for your pay bands. The enlisted pay bands are: E1-E4, E4-E6, E7-E8 and E9. The officer pay bands are: W1-O3, W4-O5, O6 & O7 and above.

  • Do I qualify for housing on JBLM?Open or Close

    The general eligibility requirements for Lewis-McChord Family Housing are defined as an eligible Sponsor and his/her legal dependents who are assigned to JBLM. All dependents must qualify as such under the Defense Enrollment Eligibility Reporting System (DEERS) and reside with the Sponsor on a full-time basis (this is defined as having physical custody for more than 6 consecutive months).

  • Is housing available?Open or Close

    Please check the wait times by clicking on the Current Wait Times link on the Homepage.

  • What are the BAH rates for JBLM?Open or Close
  • What does the BAH cover?Open or Close

    BAH covers rent, water, sewer, trash and baseline electric and gas.

  • What is the pet policy?Open or Close

    In all Communities except for Town Center, you can have up to 4 (four) dogs/cats in housing. The first two animals do not require a security deposit. The second two require a $250 security deposit per additional pet, which is fully refundable as long as there is no pet damage.

    Pets allowed include dogs (except those determined, in Agent’s sole discretion, to be dangerous or potentially dangerous), domestic cats (to be kept indoors only), small caged animals, birds and tropical and/or goldfish.

    Residents may not board in privatized housing any dog of a breed (including a mixed breed) that is deemed “aggressive or potentially aggressive” unless the dog is a certified military working dog that is being boarded by it’s handler/trainer. For purposes of this policy, aggressive or potentially aggressive breeds of dogs are defined as Pit Bulls (American Staffordshire Bull Terriers or English Staffordshire Bull Terriers), Rottweiler, Doberman Pinchers, Chows and wolf hybrids. Exotic animals such as, but not limited to, reptiles, rodents (other than hamsters and guinea pigs), hedgehogs, skunks, rats, raccoons, squirrels, potbellied pigs, ocelots, coatimundis, ferrets, monkeys, snakes, prairie dogs, minks and farm animals are not allowed in family housing.

    Town Center Residents are limited to two pets. Town homes are allowed 2 dogs or 2 indoor cats up to 25lbs each. A combination of 1 dog or 1 cat each under 25lbs is allowed. The apartment style homes are allowed up to 2 indoor cats only. All dogs are required to be kept on leaches and controlled by adults when outside of the home. Residents are required to pick up after their pets. For our Resident's convenience we have provided pet stations with bags throughout the Neighborhood.

  • Where can I stay while waiting for housing on JBLM?Open or Close

    There are many options for you while you are waiting for on-post housing. Please contact the HSO office at 253-967-3581 or judy.a.shepherd.civ@mail.mil for more information.

  • What communities are available?Open or Close

    Please check out our Our Communities page.

  • What school district is JBLM in?Open or Close

    All schools for Joint Base Lewis-McChord are part of the Clover Park School District. For more information please visit their website at www.cloverpark.k12.wa.us.

  • How do I get on the waitlist?Open or Close

    The documentation needed to apply for housing is:

     

    COMPLETED Lewis-MCChord family housing application

     

    ORDERS showing assignment to JBLM

     

    DEERS (DD1172)

     

    DA31 - ONLY if departure date and time listed in section 14

     

    If you have not departed your current duty station YOU MUST submit your DA31 once arriving to Lewis-McChord.

     

    Please keep in mind the date that determines your placement on a waitlist is the reporting date on your orders. This eligibility date can only be changed to the departure date on your DA31.

  • Is the process different for dual military?Open or Close

    The process is the same except both service members must by stationed on JBLM and documentation for both is needed.

  • How soon can I apply for housing on JBLM?Open or Close

    You can apply for housing as soon as you receive your orders to JBLM. You will remain in an incoming status on the wait list until you arrive and update your status.

  • Some of the wait times listed can range from immediate housing to upwards of 2 years. What if I can’t wait that long?Open or Close

    If you need immediate housing, please visit the Housing Services Office (HSO).  This office provides a Government referral service for off- post/base housing which is located in the same office as on-post/base housing. One, three, six or month-to-month leases will provide the most flexibility to accept on-post/base housing as soon as it becomes available. Alternatively, you can consider hotels that offer monthly rates. Some of these hotels offer kitchenettes and allow pets to make a longer stay more comfortable.

  • Why are the wait times so long?Open or Close

    The Department of the Army/Air Force sets the standard for how many homes are on post/base. Here at Joint Base Lewis McChord, we only have enough homes on post/base to accommodate 26% of all the families that are stationed here. The Installation policy is “Communities First”. Our local communities support a little over 74% of the Soldiers stationed here.

  • How often are wait times updated and where can I get the updated information?Open or Close

    On post/base housing wait times are updated weekly.  You can view the wait times 24 hours a day.

  • How soon will my position be posted on the wait list?Open or Close

    We give our best effort to process applications and upload them into the system within 48 to 72 hours of receiving them.  You can help to ensure this timeframe by providing all the necessary documents; for example: orders, marriage licenses, birth certificates, etc.

  • Where can I check back to find out what my position is?Open or Close

    You may view your position on the wait list by clicking here. If you do not have a computer at home, there is a computer in the Leasing Center lobby where you can view your position. You may also email us at leasingservicecenter@eqr.com for an update.

  • When can I expect to get a call from the Leasing Center about a home?Open or Close

    In most cases, you will be contacted 30 – 60 days before a home is available to move into.  Wait times will vary based on the community you choose. This is why it is very important to update your phone numbers and e-mail addresses if they change.

  • Can I make an appointment to see someone about my situation and to ask how long my wait for housing will be?Open or Close

    Yes! The Leasing Center Representatives email addresses are available on our website under wait times.

  • What if I just want information on specific communities?Open or Close

    If you would like more information on the individual communities please first visit our website, or email a Leasing Center Representative for more information.  The Leasing Center Representatives email addresses are available on our website under wait times.

  • How do I change wait lists?Open or Close

    If you would like to change wait lists, please submit your request in writing by obtaining the waitlist change form from the front desk or email your Neighborhood Coordinator.  You may then check the website again in 24 to 48 hours to see what your new position is.

  • How do I update my information?Open or Close

    If you get a new phone number, address or telephone number, please call, e-mail or stop into the housing office with this new information.Applicants, who do not update their information, will be removed from the wail list and must reapply and receive a new eligibility date.  This will be the new date of application.  Remember, if we can’t reach you with the numbers you provide to us, we can’t offer you a home and we have to assume that you are no longer interested.  So, please make it a priority to ensure that the information you provide is accurate and up to date.

  • Why did my position change on the wait list?Open or Close

    You may see your position on the wait list drop on occasion due to one of the following: 

     

    Dependent restricted tours, such as Korea returnee’s

     

    Madigan Directed and Garrison approved Priority housing 

     

    Representative portion’s of approved Garrison unit moves

     

    Waitlist preference changes

     

    Contact information is not updated and we do not have the correct information to reach you While these circumstances do not happen daily, they do take place from time to time. We appreciate your patience if you experience this.

     
  • What do you base your wait times on?Open or Close

    Wait times are based on the number of families who give us notice to move. The reason we update wait times weekly is because the number of families giving notice to move varies weekly.  For example, you could be on a wait list that has a 6 month wait time one week and then, the following week we could receive 20 notices to move, which could lower the wait times for that neighborhood to 3 months.  We could also go weeks without getting any notice to move which could make wait times longer.  This is why it is important that you check our website

  • When is the housing office open?Open or Close

    The housing office is open from Mon, Tues, Thurs: 8:00 AM - 4:00 PM, Wed: 8:30 AM - 4:00 PM, Fri: 8:00 AM - 4:00 PM

  • Why can’t I see inside the home before I decide I want it?Open or Close

    Here at Lewis-McChord Communities, we have over 80 floor plans to choose from. It is impossible to show everyone all of their options. With more than 2,000 families on the waitlists, it makes more sense for us to focus on moving families in as quickly as possible. This lowers wait times and better serves all of our families. Please visit our website or stop by the housing office for more detailed information on our homes.

  • What if I do not like the house that I am offered?Open or Close

    If for some reason you do not want the house that is assigned to you and you notify us within 24 hours of accepting the keys, we will refund your pro-rate and release your lease obligation. If you would then like to be placed back on a waitlist for a different neighborhood, we will reinstate your eligibility date.

  • When can I apply for housing after I have arrived at Joint Base Lewis-McChord?Open or Close

    Only those who apply within the first 30 days after signing into Lewis-McChord are eligible to be backdated with a DA31, TDY paperwork, or with credit for completion of dependent restricted tour (certain restrictions apply).  Anyone coming in after the first 30 days will have an eligibility date of the date of application.  Lewis-McChord Communities wait lists are placed in order of priority.  So, the sooner you apply the better your chances are of getting into housing.

  • Can I move into housing even if I have not signed into the installation?Open or Close

    No, the Government regulations require that you be signed in to the installation prior to moving into on-post/base housing.

  • Will I continue to get BAH once I accept a home on JBLM?Open or Close

    Yes, you will continue to receive your BAH.  An allotment will be started equal to the amount of your BAH paid to Privatized Housing as your “rent” payment.

  • Do the homes come with washer and dryers?Open or Close

    No, the homes come equipped with washer/dryer hookups only.

  • What utilities will I be responsible for?Open or Close

    You are responsible for baseline electric and gas. The department of Defense mandated this program and it is supported by Congress. The utility program is designed to reduce energy consumptions and to conserve natural resources. For privatized housing residents, the program also provides an opportunity to save money through responsible use of electricity and natural gas. Baselines are implemented based on criteria that include the floor plan, level of renovation, type of heat, age of the furnace, type of water heater, and the home’s insulation. The Baselines are established every month by actual meter read of that type of unit. Everybody above that cushion will receive a bill for overuse and also a tip for energy conservation. Everybody below that line would receive credit.

  • Is renter’s insurance required?Open or Close

    All residents are required to provide a minimum of $100,000.00 of liability insurance. You must provide proof of liability insurance by providing one of the following documents to your Community Office:
    • Declaration Sheet
    • Certificate of Coverage
    • Confirmation of Coverage letter from agent or insurance company
    Your policy must list the following as an interested party:
    Lewis-McChord Communities, LLC
    P.O. Box 115009
    Carrolton, TX 75011-5009

  • Can I personalize my home?Open or Close

    You may paint your home to personalize your living space. When you leave housing the home must be restored to the original color.

    You may also hang pictures or other generally accepted wall decorations, which shall be done with care so as not to cause damage to the Premises.

  • I am not stationed on JBLM; do I qualify to live on post?Open or Close

    Yes, if you stationed within a 50 mile radius of Joint Base Lewis- McChord.